Shipping policy

We carefully prepare and pack each order to ensure it arrives safely.

● Orders are typically processed within 2–5 business days (excluding weekends and holidays).

● Once your order has shipped, you will receive a confirmation email with tracking information.

● Delivery times vary depending on your location and the shipping method selected at checkout.

● True Renew is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.

● Please ensure your shipping address is accurate before placing your order. We are unable to guarantee changes once an order has been submitted.

● If your package is lost, damaged, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, feel free to reach out to us.